Privacy Policy MB88 Casino – Our Commitment Protecting Malaysian Players' Data

MB88 Casino ("we", "Platform") operates a website and mobile app under the name mb88casino.best. In the course of providing online casino services to Malaysian players — including live casino games, slots, Sports Betting such as Malaysia Super League and EPL football, cricket, poker and e-sports — we need to collect and process certain personal information from you.

This Privacy Policy ("Policy") is written to explain clearly and honestly what we do with your data, why we need it, who we may share it with (and under what circumstances), and the rights you hold over your own personal data. We want there to be no guesswork on your part.

This Policy applies to all users of the mb88 casino platform, including casual visitors browsing the site without an account, registered players who are actively playing, and former members whose accounts have been closed. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

MB88 Casino collects your personal data through three main channels: (1) information you provide directly during registration or transactions, (2) data generated automatically when you use our platform, and (3) information we receive from the payment service providers you use.

Data you provide directly:

• Full name and identity card or passport number (for KYC verification)
• An active Malaysian mobile number
• Email address
• Date of birth (for age verification)
• Residential address (for verification and regulatory compliance purposes)
• E-wallet or bank account details for payment processing (Touch 'n Go, GrabPay, DuitNow, FPX, Boost, ShopeePay, Maybank2u, CIMB Clicks)
• Identity verification documents such as a copy of your MyKad or passport when requested

Automatically generated data:

• IP address and general location information (state/city)
• Device type, operating system, and web browser used
• Login records and session activity logs
• Betting records, game results and transaction history
• Cookie data and similar tracking technologies
• Technical performance data and application error logs for improvement purposes

Mb88 casino uses your personal data only for legitimate and reasonable purposes directly related to providing online casino services to Malaysian players. We do not use your data for irrelevant purposes or in any way that could harm your interests.

The primary purposes for which we use your data are as follows:

• Account management: To create, verify, and manage your player account, including the KYC process to confirm you meet the minimum age requirement of 18 years.
• Payment processing: To process deposits and withdrawals via Malaysian payment methods such as Touch 'n Go, GrabPay, DuitNow, FPX, and others, securely and accurately.
• Gaming service provision: To give you full access to all games and platform features — from live casino baccarat and jackpot slots to Sports Betting and MPL Malaysia esports wagering.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent activity, money laundering, or any misuse of the platform.
• Legal compliance: To meet applicable regulatory and legal obligations, including mandatory record-keeping requirements.
• Customer support: To help you resolve technical issues, account enquiries, or payment matters via live chat and email.
• Product improvement: To understand how players use the platform and to make continuous improvements to the user experience.
• Service communications: To send you important account notifications, terms updates, transaction confirmations, and relevant security information.

MB88 Casino does not sell, rent, or transfer your personal data to third parties for marketing or any other commercial purpose without your explicit consent. This is a principle we do not compromise on.

However, there are limited situations where we need to share your data with third parties for legitimate operational purposes:

• Payment service providers: The transaction information required is shared with the e-wallet and banking providers you use (such as Touch 'n Go, GrabPay, DuitNow) solely for the purpose of processing your deposits and withdrawals.
• Licensed game providers: Minimal technical data is shared with game software providers solely to enable stable connections and a seamless gaming experience.
• Technical service providers: Companies that assist us with platform technical operations, server hosting, and cybersecurity — all bound by strict confidentiality agreements.
• Legal authorities: When required by applicable Malaysian law or a valid court order, we will disclose the requested information to the relevant authorities.
• Fraud prevention: In cases where we suspect serious fraudulent activity or money laundering, information may be shared with the relevant regulatory bodies or law enforcement agencies.

All third parties that receive personal data from MB88 Casino players are bound by legally enforceable data protection agreements. They may only use such data for agreed purposes and are prohibited from processing it for any other reason.

The security of your personal data is a core technical and operational priority at mb88 casino. We continually invest in our security infrastructure to ensure your information is protected at every point — from the moment you enter your phone number to register, through to every transaction you make.

The technical security measures we have implemented include:

• 256-bit SSL encryption: All communications between your device and MB88 Casino's servers are encrypted using 256-bit SSL (Secure Sockets Layer) protocol — the same level of encryption used by Malaysia's leading banking institutions such as Maybank and CIMB.
• Stored data encryption: Sensitive data stored in our databases, including payment information and identity verification documents, is encrypted at rest.
• Two-factor authentication (2FA): Available on all player accounts as an additional layer of protection against unauthorised access.
• 24/7 security monitoring: Our systems are continuously monitored to detect unusual activity or attempted intrusions.
• Internal access controls: Access to player personal data within our organisation is restricted to staff who genuinely require it to carry out their responsibilities, and is governed through a tiered authorisation system.
• Regular security audits: The MB88 Casino platform undergoes regular independent security audits conducted by certified third-party cybersecurity specialists.

The MB88 Casino platform uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and help us understand how players use our website. Cookies are small text files stored on your device when you visit our site.

Types of cookies we use:

• Strictly necessary cookies: Required for the platform's core operations — including maintaining your login session, processing transactions securely, and remembering your security settings. These cookies cannot be disabled without affecting the platform's basic functionality.
• Performance cookies: Collects information on how you use the platform, such as the most frequently visited pages and any error messages encountered. This information is used to improve the platform and does not identify you personally.
• Functional cookies: Remembers your preferences such as language selection and display settings to deliver a more personalised experience.
• Analytics cookies: Helping us understand aggregated usage trends for product improvement purposes. This data is processed in aggregate form without identifying individual players.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of the mb88 casino platform and your overall gaming experience. For more information on managing cookies on your device, please refer to your web browser's documentation.

As an MB88 Casino player whose data we process, you have several important rights regarding your personal data. We recognise and respect these rights as part of our commitment to the privacy of Malaysian players.

The MB88 Casino platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. All players are required to verify their age upon registration, and we employ a combination of technical and manual methods to detect and prevent underage sign-ups.

Should we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate action to delete that data and close the relevant account. Parents or guardians who believe their child may have registered or used the mb88 casino platform without their knowledge are urged to contact us promptly at support@mb88casino.best for swift follow-up action.

In operating the MB88 Casino platform for Malaysian players, some of your personal data may be processed or stored outside Malaysia — for example, on servers located in other countries for redundancy and platform availability purposes. When this occurs, we ensure that such data transfers are safeguarded by adequate protections.

The protective measures we implement for international data transfers include:

• Using data transfer agreements that comply with internationally recognised data protection standards.
• Ensuring that all overseas service providers who receive Malaysian player data maintain privacy policies and security measures that are equivalent to or exceed our own standards.
• Encrypts all data in transit between servers, regardless of their geographic location.

However, we prioritise local data processing for core operations involving Malaysian player data, and only use offshore infrastructure for specific technical requirements such as service continuity and data backup.

MB88 Casino does not retain your personal data for longer than is necessary for the purposes described in this Privacy Policy, or beyond the period required under applicable Malaysian law.

Our general data retention guidelines are as follows:

• Active account data: Retained for the duration of your active account and for a specified period after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with standard financial compliance requirements.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Login and security data: Retained for 12 months for security investigation purposes if required.
• KYC records (identity verification): Retained for the period specified by applicable regulatory requirements, typically between 5 and 7 years.

Once the applicable retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.

MB88 Casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, relevant data protection law developments, or changes in how we operate our services. We are committed to notifying you of any material changes.

When we make significant changes to this Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Notifying all registered members via email at least 14 days before the changes take effect.
• Displaying a clear notice within the MB88 Casino platform throughout the notification period.

Your continued use of the MB88 Casino platform after a revised Privacy Policy takes effect will be considered your acceptance of the updated Policy. If you do not agree with the changes made, you have the right to close your account and request a withdrawal of any remaining balance.

If you have any questions, concerns, or requests regarding this Privacy Policy or how mb88 casino handles your personal data, our privacy team is ready to help. We take every privacy enquiry seriously and respond promptly and thoroughly.

How to contact us regarding privacy matters:

• Email: support@mb88casino.best (please include "Privacy Enquiry" in your email subject line)
• Live chat: Available directly on the MB88 Casino platform, 24 hours a day, 7 days a week

For requests relating to data access, correction, deletion, or any other rights described in Section 7, please contact us by email, including your account number (if applicable) and a clear description of your request. We will verify your identity before processing any request involving personal data and will respond within 14 working days of receipt.

The mb88 casino support team communicates fully in Bahasa Malaysia, so you never have to worry about any language barrier when dealing with us on privacy matters.